At OrSlow, customer satisfaction is our priority. We want you to feel confident every time you shop with us. If something isn’t right, we’re here to help with a simple and transparent return process.
Returns
You can request a return within 7–20 days of receiving your order. To be eligible, items must be:
- Unworn and unused
- In their original condition
- With all original tags and packaging
Items that are damaged due to improper use or are not in their original condition will not be accepted.
Refunds
Once we receive and inspect your return, we will notify you about the approval status. If approved, your refund will be issued to the original payment method within 5–10 business days.
Exchanges
We also offer exchanges for size or product issues, subject to stock availability.
Non-Returnable Items
Certain items cannot be returned, including:
- Sale or discounted products
- Customized or specially ordered items
Return Shipping
Return shipping costs are the responsibility of the customer, except when the item received is incorrect or defective.
Damaged or Wrong Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and provide proof, such as photos or videos. We will arrange a replacement or refund at no additional cost.
Contact Us
If you have any questions about refunds or returns, please contact our support team through our website. We always aim to respond as quickly as possible.